Case Study: Prosegur USA Enhances Mobile Connectivity with SmartFiber’s Efficient SIM Swap
Executive Summary
Prosegur USA, a global leader in security solutions, sought to improve the mobile connectivity of its extensive network of cameras to support high-bandwidth video streams. The Prosegur video monitoring solution is super slick and is is designed to provide better real-time monitoring and protection than traditional security appliances alone: Remote agents can easily monitor your site, address any intruders via live aidio, and all footage is stored in the cloud for review and reporting. Verizon was selected to provide their primary LTE Business Internet Connectivity and now Prosegur faced the daunting task of transitioning over 120 appliances from T-Mobile primary to Verizon, causing concerns about the project’s feasibility and timeline. Adding to the complexity were the looming service rebates and volume discounts awarded to Prosegur if they could implement service within 60 days from contract signing as well as the fact that over half of the existing appliances were mounted at the top of light poles, parking garages, and warehouses requiring a lift and combination to access.
SmartFiber, a trusted provider of telecommunications and cloud solutions, stepped in to design and execute an expedited SIM swap project, ensuring Prosegur’s successful transition the Verizon network without compromising security, contractual terms or operational continuity.
“We were initially skeptical about the possibility of securing rebates and activating services ahead of schedule, but SmartFiber’s expertise and persistence proved invaluable. We were genuinely shocked when the dates and rebates came through as intended, significantly reducing our project costs and ensuring a timely transition.”
– John Feehan, Prosegur – Director of IoT and LTE Services
Challenge
- Prosegur lacked the internal resource or 3rd party support capitalize on volume discounts and activation incentives provided by their new Verizon Wireless 4G/5G LTE Business Internet service
- The implementation required meticulous planning to and multi-vendor coordination to minimize downtime
- Approximately half of all appliances were mounted on light-fixtures and parking garages requiring a lift for network access
Solution
- SmartFiber built a detailed Setup & Activation Procedure with a complete transition process, dispatch schedule, timelines, and contigency plans
- Dedicated Project Management coordinate the activation, testing and shipment of SIMS to 30 remote technicians with strict adherence to Prosegur’s setup and activation procedure
- Prosegur exceeded ramp-up requirements and was able to secure an enhanced rebate package based on the speed of activation
Conclusion
Prosegur’s successful SIM swap with SmartFiber’s assistance demonstrates the critical role of experienced technology partners in navigating complex IT projects. SmartFiber’s expertise, planning, and execution enabled Prosegur to achieve its connectivity goals without compromising security or efficiency, paving the way for enhanced video streaming, reduced network costs, and improved operational efficiency.
Why Research Matters
As digitalization continues to transform the way organizations do business, every technology decision becomes a business decision. The choices you make today can have lasting impact for years to come — which is why you need clear, reliable insights to help you fully succeed in your role.
What Sets SmartFiber Apart?
Information abounds, but the real value comes from accurate interpretation and analysis with solutions tailored to your specific requirements and service locations. Whether you’re a technology executive, architect, investor or provider, SmartFiber gives you a comprehensive view of established and emerging solutions & providers so you can understand today’s landscape and plan for tomorrow’s.
What this means to you
• Dedicated team of seasoned, subject-matter experts, who align behind your specific organizational and operational objectives driving our engagement
• Rigorous, transparent, objective, collaborative results
• Unmatched knowledge base with solutions tailored to your organization
• Actionable insight with multiple solutions / technologies to elect
Prosegur Watchtower Mobile Video Survillance combines high resolution cameras, video analytics, network connectivity and auto-capabilities into one easy-to-deploy package.